Where are your printing partners based?

Our printing partners are based worldwide in over 10 different countries and will print and ship to your nearest location, to keep Carbon footprints as small as possible.

Where can you ship to?

We can ship to Europe and the USA, but we are looking into shipping to the Rest of the World.

What if I need to change the shipping address?

Providing the order hasn’t dispatched you can update the shipping address by sending an email to info@neonedge.art, and we will update it manually; providing the item hasn’t passed beyond the point where changes can be made.

Do orders ship with tracking?

Tracking availability varies and will depend on the country, product type and shipping method, that have been selected with your order. Generally budget shipping is untracked and express is tracked (you can check the shipping service when you place the order).

To track your order we provide you with an email and tracking link when your product ships.

What are your dispatch times?

Dispatch times vary between the different labs operating in different time zones. Most artwork typically ships within 24-48 hours.

How much will it cost to ship my order?

Shipping is currently free to the United Kingdom, Europe and North America.

Do you ship to P.O. addresses?

In the majority of cases we can ship to P.O. Box addresses. However couriers like FedEx, UPS and DPD cannot deliver to these types of addresses, and framed prints and canvases are often too big to go to P.O. Boxes (other than in Australia).

Why hasn’t my order been delivered yet?

Factors which could delay delivery times include:

• Mistyped or incorrectly formatted address
• Customs and import restrictions
• Failed delivery attempts (i.e. no one home to receive the order)
• Postal strikes
• Other adverse conditions (such as storms and natural disasters)

If there is a protracted delay with your order then our customer support team will typically deal with this proactively. Alternatively, if an order is outside the expected delivery window then please contact sales@neonedge.art for additional information.